FAQ

DVDs TO GO FAQs

Q: How do I use the DVDRental kiosk?
A: Rent - Select - Swipe - Return.
Press Rent to browse through the movies or choose from the movies on the screen. Select the title you want to rent. Select Buy or Rent. Swipe your credit card and take your movie. To return a DVD, Push Return and place the DVD in the return slot.

Q: What are Promo Codes and how are they used?
A: A Promo Code is a discount on a movie rental. To use a Promo Code, Browse through the movies. Select the title you want to rent. Select Buy or Rent. Before you swipe your credit card you will see an option to enter a coupon code. Push the coupon code button and enter your code. Swipe your credit card and take your movie. The coupon code will be applied when you return the DVD back into the kiosk and the value of the coupon will be removed from you rental total.

Q: How do I get a Promo Code?
A: As a member of our Movie Club you will receive promo codes via email. Please sign up as a member of our Movie Club at our website, and this will add you to our mailing list. http://www.MyDVDsToGo.com

Q: When are the movies updated?
A: The new releases are updated weekly and available every Tuesday, which is the national release date. The movies are loaded into the kiosk by 6pm on Tuesday and some are loaded before Tuesday.

Q: How do I pay for renting a movie?
A: The machine accumulates charges PER NIGHT, PER MOVIE, plus tax. Your credit or debit card is charged when you return the movie. The Kiosk pre-authorizes your credit or debit card with a temporary authorization hold for an amount listed on the kiosk for each movie rental. When the movie is returned, the hold is released within 24 hours or up to 3 days and you are only charged the total rental cost ($x.xx/day + taxes per day for each day rented).


Q: How many movies can I have out at the same time?
A: You can rent up to 3 DVDs at the same time on one credit card.

Q. What is the cut-off time for returning a one day rental?
A(1): The cut-off time for returning a movie to the kiosk before it is charged for another day is displayed on the kiosk.
A(2): The number of days for returning a movie to the kiosk before it is treated as a sale is also displayed on the kiosk. If you do not return the movie before this number of days, the credit card that you rented the movie with will be automatically charged the listed selling price of the video.

Q: What will happen if I lose the movie?
A: If you lose a movie, please contact Customer Service at (425) 583-1691. Or email us at help@mydvdstogo.com. For a lost movie, the credit card that you rented the movie with will be automatically charged the listed selling price.

Q: What do I do if the DVD I rented is scratched or does not work?
A: Please call Customer Service (425) 583-1691. You will not be charged. If you call after regular business hours, please leave your name and number and a customer service representative will call you back within 12 hours. Tip: DVDs can stop working if there is dirt or grease on the playing service. Most often, you can wipe the dirt or grease from the DVD and it will work again.

Q: Is my credit card information safe? What type of security protects my credit card information?
A: We use the most secure method available for transactions and all communications use 128-bit encryption. Your credit card information is not stored on the kiosk computer system.

Q: Does the kiosk issue receipts?
A: The kiosk does not issue paper receipts, but a receipt can be sent to you in e-mail if you enter your e-mail address when prompted by the machine or you can download a receipt from our website: http://www.MyDVDsToGo.com.

Q: I can't find the answer to my question... what now?
A: For further assistance please text or call customer support at 425-583-1691 or e-mail to help@MyDVDsToGo.com.

Thank you for choosing DVDs To Go, LLC.